Systems and processes

Our integrated management system (IMS) encompasses safety, health, environment, quality, energy and responsible sourcing. It provides a consistent set of system, corporate and operational procedures and is in use at every operational site. An IMS steering group monitors the system and continues to develop it to make it easier for managers to identify relevant tasks by directing them to specific procedures. 

We have successfully embedded the requirements of the revised 2015 ISO standards (9001 and 14001) into the IMS and received full certification in advance of the October 2018 deadline. 

A key tool which supports the IMS is a reporting system called Entropy which we use to record and monitor data and information from energy and water use through to environmental incidents and complaints. We have also improved our information and data collection through the successful launch of new software called Intelex, which is being introduced throughout the HeidelbergCement Group. Intelex captures safety conversations, incident and near hit reporting and will enable greater insight into the root cause of incidents and the sharing of lessons learned.

Our contracting division achieved ISO44001 certification for collaborative working during the year - a new international standard for highways work carried out for major clients. The certification is important to publicly-financed organisations like Highways England to verify their procurement and operating models, and to demonstrate that everyone in their supply chain is working collaboratively.

The BES 6001 Responsible Sourcing of Materials (RSM) standard is in place at all our production sites. 

In 2015, we became the first company in the construction materials sector to achieve the international energy management standard ISO 50001. 

All our business lines operate comprehensive quality management systems (ISO 9001) to ensure business processes and products achieve the highest standards.